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Job Descriptions

  • Technician – Service
    • Duties include
      • Trouble shoot HVAC units and systems
      • Write follow ups to describe in detail what needs to be done to make the system run proficiently
      • Communicate to the customer about what repairs are recommended
      • Identify how to upgrade system
      • Write accurate and complete paperwork
    • Additional skills
      • Professional mannerism
      • Courteous and polite
      • Neat appearance
      • Knowledge of and experience with HVAC systems
      • Good written and oral communications skills
      • Analytical capabilities
  • Technician – Installation
    • Duties include
      • Read blue prints and install as indicated
      • Install pipe, HVAC equipment and components
      • Write accurate and complete paperwork
      • Work with other trades and subcontractors
    • Additional skills
      • Physically strong
      • Professional mannerism
      • Courteous and polite
      • Neat appearance
      • Knowledge of and experience with HVAC systems
  • Technician – Controls
    • Duties include
      • Read blue prints
      • Control wiring
      • Control start up
    • Additional skills
      • Proficient computer knowledge
      • Knowledge of and experience with HVAC systems
  • Clerical
    • Duties include
      • Filing
      • Mailing
      • Data Entry
      • Compiling reports
    • Additional skills
      • Ability to work in a high volume environment.
      • Ability to organize, multi-task, attention to detail
      • Apply interpersonal communication skills
      • Self-starter and have the ability to work independently and as a team player, proactive, solutions oriented, multi-tasker
      • Excel, Word, Outlook, Access
  • Dispatcher – responsibility to manage our biggest asset
    • Duties include
      • Prioritizing service calls
      • Communication with customers and techs
      • Coordinate with parts and materials
      • Compile paperwork from the field           
      • Pricing of service proposals
    • Additional skills
      • Ability to work under pressure
      • Motivational
      • Excel, Word
      • Our computer system is Timberline and familiarity with this would be excellent
      • Goals driven
      • Excellent phone mannerism

  • Accounting
    • Duties include
      • Cash receipts
      • Reconciling statements
      • Invoicing
    • Additional skills
      • Good with numbers
      • Excel
      • Our computer system is Timberline and familiarity with this would be excellent
  • Customer service
    • Duties include
      • Taking service calls from customers
      • Resolving customer complaints
      • Calling customers for quality surveys
    • Additional skills
      • Good listener
      • Professional, friendly and calming phone mannerism
  • Sales – Selling HVAC service and installations to commercial customers
    • Duties include
      • Developing your own sales leads
      • Develop relationships and network
      • Produce weekly reports
    • Additional skills
      • Ambitious, reliable and self motivated
      • Strong sales disciplines and presentation skills
      • Skilled at developing and maintaining relationships with building owners and managers
      • Good professional appearance
      • Exceptional organizational skills
      • Word, Excel, Act, Outlook
      • Goals driven
  •  Estimator – estimate the price for an installation and/or upgrade of HVAC systems
    • Duties include
      • Meeting with customers, subcontractors and Lane salespeople
      • Meeting with Lane engineers to discuss and become familiar with project
      • Submit and track request for quotes
      • Write proposals describing work to be done
      • Build relationships with vendors
    • Additional skills
      • Knowledge of and experience with HVAC systems
      • Good writing skills
      • Word, Excel, Outlook
  • Project manager – Manage HVAC installations
    • Duties include
      • Reading and understanding blue prints and scope of work for project
      • Attend job meetings with customers and general contractors
      • Produce and watch production and estimate reports
      • Schedule projects
      • Assign best men for job
    • Additional skills
      • Knowledge of and experience with HVAC systems
      • Excel, Word, Outlook
      • Motivational
      • Goal driven
      • Good communications skills with techs and customers
  • Project coordinator – Assistant for our installation department
    • Duties include           
      • Coordination and communication between techs, customers, subcontractors, suppliers, drivers
      • Follow up on request for quotes from vendors
    • Additional skills
      • Organizational skills is the key
      • Proficient in Word, Excel, Outlook
      • Our computer system is Timberline and familiarity with this would be excellent
  • Warehouse- Parts
    • Duties include
      • Organizing, tracking, receiving and coordinating of parts and equipment
      • Tool inventory
      • Truck inventory
      • Minor office and warehouse repairs
    • Additional skills
      • Familiarity with HVAC parts and equipment

Download Job Descriptions [ PDF ]

Job Descriptions

Download Job Descriptions [ PDF ]